FREQUENTLY ASKED QUESTIONS
Important Questions About Auckland Counselling Clinic
Welcome to the frequently asked questions page for our Auckland Counselling Clinic! We understand that you may have questions about what to expect from counselling and how it can help. Our goal is to provide answers to some of the most common questions people have about our services.
Counselling is a process that involves talking with a trained professional about your thoughts, feelings, and behaviors. It can help you manage and overcome mental health conditions, improve your relationships, and find solutions to problems in your life. Counselling is typically conducted in a safe and confidential setting, and can be helpful for anyone who is struggling with mental health issues, relationship problems, or other challenges in their lives.
To get started with counselling, you can either call our clinic or visit our website to make an appointment. Our team will help you to schedule an initial consultation with one of our trained counsellors. The length of counselling can vary depending on your needs and goals, and your counsellor will work with you to determine the best course of treatment for your individual needs. We hope this page has been helpful in answering some of your questions about counselling. If you have any additional questions, please don’t hesitate to contact us. We’re here to help!
How do I book an appointment?
To make an appointment please complete our online booking form or call us on 0800 374 778.
How long will my appointment take?
Counselling appointments are 50 minutes in duration.
What happens at my first appointment?
Throughout your initial intake session your counsellor will seek to hear you, understand you and read your situation. By the end of the intake session your counsellor will discuss the best strategy for you going forward ensuring you are able to achieve your desired therapeutic goals.
Is there free parking available?
Yes. There are visitor car parking spaces available onsite, in addition there are many free street parking spaces available all around us.
How much does counselling cost?
Business hours (9am-5pm), Individual Counselling sessions are $150. Marriage Counselling / Relationship Counselling sessions are $200. After hours appointments (5pm to 8pm), Individual Counselling sessions are $150. Marriage Counselling / Relationship Counselling sessions are $200. Weekend appointments, Individual Counselling sessions are $190. Marriage Counselling / Relationship Counselling sessions are $240. Report writing is charged at $150 per report.
How many counselling appointments will I need?
On the completion of your first session we will be able to advise you what the next steps are to ensure you achieve your desired therapeutic goals. Typically people will attend between 3 to 10 counselling sessions.
Am I guaranteed to get what I'm looking for?
Your counsellor is not a magician who can cast a spell over you giving you what you desire. We have no direct control over you, and we can't make you do anything. If a person is a willing participant, open, ready to learn, applies the skills they have learned and uses the tools they have been equipped with, a good therapeutic outcome is very likely. We find most people have a genuine willingness to do what needs to be done in order to escape their unwanted psychological and emotional experiences.
Can you make my partner see they have a problem and get them to do what I want?
No. Unfortunately sometimes people attend marriage and relationship counselling with the intent on weaponising the counsellor as a tool to try and convince their partner that they are right, their partner is wrong, that their partner is the only one with a problem, and that the partner is the only one at fault, with no real intention of restoring their marriage or relationship. There are also times where a person might use something the counsellor has said in a counselling session twisting the counsellors words to attack and hurt their partner in a conflict situation later when back at home. If this is your intent, please do not book in with us. We prefer to work with sincere, genuine people who are willing to do what needs to be done in order to achieve the healthiest possible relationship.
How can I make payment?
Payment can be made via Credit/Debit card, Cash or Direct Deposit.
What if I need to reschedule or cancel my appointment?
No problem! Please call us and we will find another time slot that works for you. If less than 48 business hours notice is given or a client does not attend a previously booked appointment without notifying us the full fee will still be payable.
What types of therapies are used?
We apply a combination of therapies best suited to the individual. Each person is unique individual with their own unique experiences of life, we don’t apply a one stop, cookie cutter approach to every person. Counselling is always tailored specifically to the individual to ensure the best therapeutic outcome.
Are your counsellors experienced?
Yes. We ensure that you are receiving the best care. Our counsellors are fully qualified and have a minimum 3 years active counselling experience.
How many counsellors are there?
It fluctuates ranging from 1 to 4 approximately, it all depends on demand, time of year and the quality of people we can find to meets our clients needs.
What do I do if I'm in a crisis and need immediate help?
This website is not suitable as a tool for immediate crisis support. If you are in a crisis and need immediate help please contact Lifeline NZ 0800 543 354. Don't wait. If you believe there is a risk you may be a danger to yourself or others please call 111. If you require ongoing Counselling please do not hesitate to book an appointment in due course.
Opening Hours
General office admin hours are 9am to 5pm Monday to Friday, however our Counselling appointments generally start from 7am to 8pm Monday to Friday and we also have sessions available on Saturdays between 10am and 2pm. We are very flexible in helping juggle work and family commitments. Let us know how we can make it work best for you.
